Terms and Conditions.
These Terms and Conditions govern your use of our website, booking system, and services. By accessing our website or utilizing our services, you agree to these terms. If you do not agree, please refrain from using our services or website.
1. General Information
1.1. About Us:
Kloud Health is a health and wellness spa specializing in aesthetic, wellness, and cosmetic treatments provided by licensed professionals. Our services are designed to enhance your appearance and promote overall wellness.
1.2. Scope of Services:
We offer treatments such as Botox, dermal fillers, IV hydration therapy, PRP injections, facials, and laser treatments. Certain services may require a medical consultation or pre-treatment evaluation.
1.3. Modification of Services:
We reserve the right to modify, discontinue, or update any service, treatment, or pricing without prior notice.
2. Use of the Website
2.1. Informational Purposes Only:
The content on our website, including blog posts, images, and videos, is for informational purposes and is not intended to replace professional medical advice.
2.2. Prohibited Activities:
By using our website, you agree not to:
Engage in fraudulent, abusive, or harmful activities.
Upload or transmit malicious software or viruses.
Attempt to access unauthorized areas of the website or interfere with its functionality.
2.3. Intellectual Property:
All content, including text, graphics, logos, and images, is the intellectual property of Kloud Health and may not be used without prior written consent.
3. Eligibility for Services
3.1. Age Restrictions:
Clients must be 18 years or older to access our services. For clients under 18, parental or guardian consent is required for certain treatments.
3.2. Medical Eligibility:
Some treatments may not be suitable for individuals with specific medical conditions or contraindications. You are required to disclose your full medical history during consultations.
3.3. Health and Safety:
Clients must follow all pre-treatment and post-treatment instructions provided by our staff to ensure safety and optimal results.
4. Appointments and Cancellations
4.1. Booking Policy:
Appointments can be booked online, by phone, or in person. A valid credit card is required to secure bookings.
4.2. Late Arrivals:
Clients arriving more than 15 minutes late may have their appointment rescheduled or shortened, depending on staff availability.
4.3. Cancellation Policy:
Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows will incur a fee of $40.
5. Payment and Refunds
5.1. Accepted Payment Methods:
We accept credit/debit cards, cash, and digital payment apps.
5.2. Deposits:
Certain treatments may require a non-refundable deposit at the time of booking.
5.3. Refund Policy:
Services: Refunds are not provided for completed treatments.
Packages: Unused portions of prepaid packages may be eligible for a partial refund at the discretion of Kloud Health.
Products: Returns are accepted within 1 week for unopened, unused products with proof of purchase.
6. Client Responsibilities
6.1. Accurate Information:
Clients must provide accurate and complete information about their health, allergies, medications, and medical history.
6.2. Compliance with Instructions:
Clients must follow all pre-treatment and post-treatment instructions to minimize risks and achieve optimal results.
7. Medical Disclaimer
7.1. No Guarantee of Results:
While we aim to achieve the best possible outcomes, individual results may vary. We do not guarantee specific results for any treatment.
7.2. Non-Medical Emergencies:
Our treatments are elective and non-emergency procedures. Clients should consult their primary healthcare provider for medical concerns outside the scope of our services.
8. Liability
8.1. Assumption of Risk:
Clients acknowledge that all treatments carry inherent risks, including but not limited to redness, swelling, bruising, or allergic reactions.
8.2. Limitation of Liability:
Kloud Health and its staff are not liable for adverse outcomes resulting from failure to follow instructions, undisclosed medical conditions, or misuse of aftercare products.
9. Privacy Policy
9.1. Data Collection and Usage:
We collect and store personal information to provide services and ensure compliance with applicable laws. For details, please refer to our Privacy Policy link.
9.2. Third-Party Sharing:
We do not sell or share your personal information with third parties, except as required by law or with your explicit consent.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of these changes.
11. Governing Law
These Terms and Conditions are governed by the laws of State of California. Any disputes will be resolved under the exclusive jurisdiction of courts in Los Angeles, California.